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Vitcom Customer Service

For Support: Login into your customer portal and select Support and Create a Ticket.

If you need to send us an email, send it to:

If you need to speak to us by telephone, please call: (212) 571-4000

Law Enforcement Support:
Please direct all questions concerning Subpoenas, Court Orders, Agency Orders, or Search Warrants (collectively “Information Requests”) to the following. Email:

SUPPORT: Network Operations Center: NOC 24/7/365

Please login to your Vitcom account and open a ticket from your dashboard.
You can upload, trace data and input all your supporting information to expedite your ticket resolution. Try not to send a standard email or use this form for support ONLY if you are remote and need to email the NOC please use this email for Tier 1 so that they can open the ticket.

Our Support Email:

New Vendor Rates

Please send all rate decks here, to this email:

Accounting & Billing Inquiries:

Manage all your payments via this portal.
We accept Wire/ACH/PayPal/Credit Card via
To make a payment directly via PayPal send to:
Please make sure to have the customer account number and email address associated with your PayPal ID when making payments outside this portal. We can not process payments with an active account.