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Law Enforcement Support
Please direct all questions concerning Subpoenas, Court Orders, Agency Orders, or Search Warrants (collectively “Information Requests”) to the following:
The preferred method for submitting Information Requests is via email. Vitcom does not charge a fee to respond to Information Requests. Please provide an email address on all Information Requests.
All Information Requests concerning telephone numbers assigned to Vitcom, LLC should be addressed as follows:
4118 14th Ave Suite 101
Brooklyn, NY 11219
In after-hours emergency situations, please contact our Network Operation Center (“NOC”) at firstname.lastname@example.org
Responses to an Information Request concerning a telephone number will include only the name and contact information of the wholesale carrier to whom that telephone number is assigned. A separate request must be sent to that carrier to obtain subscriber or other information.
In compliance with the Federal Communications Commission Order concerning Customer Proprietary Network Information (“CPNI”) and the Vitcom CPNI Policy, Vitcom will not release customer information without a valid subpoena, court order, search warrant or other formal demand from an agency authorized to request such information.
Pen Register/Trap and Trace and Wire Tap Orders
As a wholesale carrier, Vitcom does not deal directly with end users. Because of this, law enforcement agencies should serve Pen Register, Trap and Trace, or Wire Tap Orders on the carrier that actually serves the end user customers. In some situations, Vitcom may be able to obtain limited Pen Register, Trap and Trace, and Wire Tap data if this data is otherwise unavailable.