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Information Needed for the LNP Order
In order to process your LNP as quickly as possible, we require you to give us as much information as possible. Depending on your current provider, the requirements and the information we need to Port Out a number is not the same. Therefore, please take your time and provide us will all the information accurately. Thank you.
- Number to port: This is the 10 digit Toll Free or Local DID you wish to port to Vitcom LLC
- Partial port: If you have more than 1 service with your current carrier and are not porting all of them, choose yes.
- Route To / Phone Number: These options allow you to specify which Sub Account, IP or Call Forwarding Number this DID should route to once the port order completes.
- Service Provider Name: The carrier or service provider that currently hosts this telephone number.
- Account Number: Your account number with your current provider.
- Name on Statement: The Company or Individual name that owns this number.
- Authorized Contact: The person listed on the account as the authorized contact or owner.
- Contact Title: How the Authorized Contact is affiliated with the telephone number.
- Service Address: The service address for the number(s) you are trying to port.
- Service City: The service address City for the number you are porting.
- Service State: The service address Street for the number you are porting.
- Service Zip: The service address Zip Code for the number you are porting.
- Billing Telephone Number: The number listed as the billing contact telephone number on your statement for the number you want to port.
The following is all the required details we will need to properly port in your DIDs along with the detailed explanation of each item:
- Only one port request per ticket, please. Do not submit multiple LOAs in a ticket.
- If you are porting multiple numbers, create one port request ticket for local numbers and another for toll-free numbers. We use a separate process for local vs. toll-free ports.
- Make sure all of the numbers in a single porting request belong to the same account and same address.
- Be sure to upload a Letter of Authorization (LOA) that is completely filled out and accurate. The date must be within the past 30 days. The document must be legible – photos generally are not acceptable.
- Upload a copy of a recent phone bill from within the past 30 days, showing the company name and phone number(s) you want to port. This helps prevent data mismatch rejections and delays.
- Wait patiently for us to update you on your port request and advise you of the assigned port date. You’ll receive our updates in your ticket and at the e-mail address associated with your ticket.
- Check your e-mail’s spam filter. If you do not hear back from us after 14 days, feel free to reply to your port request ticket asking for an update.
- We will make all efforts to keep you updated as we receive information from your existing carrier. If the losing carrier rejects the port request, we will inform you of the reason and may ask for additional information.